Privacy Policy

When you reach out for chimney repair or a quote, we collect the details you give us: your name, phone number, email address, service address, and a description of the problem you're seeing. If you call us, we may keep a note of your number and the reason for your call.

Like most websites, we also collect some technical information automatically when you browse. That includes your IP address, browser type, device type, the pages you view, and the site you came from. This information helps us understand how people find us and how our site is working.

We use your contact details to schedule your chimney inspection or repair, send you a quote, confirm appointments, and follow up on work we've done. If you ask us a question, we use your information to answer it.

We also use website data to improve our site and our services. That might mean seeing which pages are most helpful or spotting where visitors run into trouble. We do not sell your personal information to anyone.

Our website uses cookies and similar tools to keep the site running smoothly and to remember your preferences. Cookies are small files stored on your device that help pages load faster and let us see how visitors move through the site.

You can turn off cookies in your browser settings at any time. If you do, some parts of our website may not work as well, but you can still call us at (844) 803-5147 to get help with your chimney.

We use trusted third-party tools, such as website analytics services, to understand how people use our site. These tools may collect information like your IP address, browser type, and the pages you visit. They help us see what's working and what we can do better.

Some third-party services, like scheduling or review platforms, may have their own privacy policies. We encourage you to read those if you use their services.

We share your information only when it's needed to run our business or when the law requires it. That might mean sharing your address with a supplier so we can get the right chimney parts, or with a payment processor to handle your bill.

We may also share information if we're required to by law, to protect our rights, or to keep our customers and team safe. We do not sell or rent your personal information to anyone.

We keep your information for as long as we need it to provide our services and to meet our legal and business obligations. That usually means keeping job records for a reasonable period after your work is complete.

When we no longer need your information, we delete it or make it anonymous so it can't be linked back to you.

We take reasonable steps to protect your information from loss, misuse, and unauthorized access. That includes using secure systems and limiting who on our team can see your details.

No method of sending or storing information is completely secure, but we work hard to keep your data safe. If you ever have a concern about your information, call us right away at (844) 803-5147.

You have the right to ask what personal information we hold about you, to correct anything that's wrong, and to request that we delete it. You can also ask us to stop using your information for marketing.

To make a request, contact us using the details at the bottom of this page. We'll respond as quickly as we can and help you however we can.

Our website and services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, please contact us so we can remove it.

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. When we do, we'll post the new version on this page and update the effective date at the top.

We encourage you to check back now and then. If you keep using our website or services after a change, it means you accept the updated policy.